Last Updated: February 2024
This Shipping Policy outlines the terms and conditions for delivery of products purchased from Tanjirul Store. We strive to provide fast, reliable, and affordable shipping services to all our customers across Bangladesh.
1. Shipping Coverage
Tanjirul Store delivers products across all districts in Bangladesh, including:
- Dhaka Division: Dhaka Metro, Gazipur, Narayanganj, Tangail, Manikganj, Narsingdi, Munshiganj, Madaripur, Rajbari, Gopalganj, Faridpur
- Chittagong Division: Chittagong, Cox's Bazar, Feni, Noakhali, Lakshmipur, Comilla, Chandpur, Brahmanbaria, Habiganj, Sylhet, Moulvibazar, Sunamganj
- Khulna Division: Khulna, Jessore, Bagerhat, Satkhira, Narail, Magura, Jhenaidah, Kushtia, Chuadanga, Meherpur
- Rajshahi Division: Rajshahi, Chapainawabganj, Natore, Pabna, Sirajganj, Bogura, Joypurhat, Naogaon
- Barisal Division: Barisal, Jhalokathi, Pirojpur, Bhola, Patuakhali, Barguna
- Sylhet Division: Sylhet, Moulvibazar, Habiganj, Sunamganj
- Rangpur Division: Rangpur, Dinajpur, Thakurgaon, Panchagarh, Nilphamari, Lalmonirhat, Gaibandha, Kurigram
- Mymensingh Division: Mymensingh, Tangail, Jamalpur, Sherpur, Netrakona
2. Delivery Timeframes
Standard delivery times by location:
| Location |
Standard Delivery |
Express Delivery |
| Dhaka Metro (within Ring Road) |
1-2 Business Days |
Same Day (order before 12 PM) |
| Dhaka Suburbs |
2-3 Business Days |
1 Business Day |
| Other Major Cities (Chittagong, Sylhet, Khulna, Rajshahi) |
2-4 Business Days |
1-2 Business Days |
| District Towns |
3-5 Business Days |
2-3 Business Days |
| Rural/Remote Areas |
5-7 Business Days |
3-5 Business Days |
Note: Business days exclude Fridays and public holidays. Delivery time may vary based on product availability and external factors.
3. Shipping Costs
Our shipping rates are competitive and transparent:
| Order Value |
Dhaka Metro |
Outside Dhaka |
| Orders above ৳999 |
FREE |
৳120 |
| Orders ৳500 - ৳998 |
৳60 |
৳120 |
| Orders below ৳500 |
৳80 |
৳150 |
| Heavy Items (Appliances, Furniture) |
৳150 - ৳500 |
৳250 - ৳800 |
Free Shipping Conditions:
- Free shipping is available for Dhaka Metro on orders above ৳999
- Selected products may qualify for free shipping regardless of order value
- Promotional free shipping codes can be applied at checkout
4. Order Processing
Once you place an order, our team follows this process:
- Order Confirmation: You will receive an email/SMS confirmation with your order number
- Payment Verification: We verify your payment within 1-2 hours during business hours
- Order Processing: Products are packed and ready for dispatch within 1-3 business days
- Shipment: Your order is handed over to our delivery partner
- Tracking: You receive tracking information via SMS/email
- Delivery: Product is delivered to your specified address
Order processing time may be longer during sale periods or for custom/pre-order items.
5. Delivery Partners
We work with trusted delivery partners to ensure your products arrive safely:
- Pathao Parcel
- SSL Commercial
- RedX
- Paperfly
- eCourier
The delivery partner is selected based on your location and the nature of your order.
6. Tracking Your Order
You can track your order through multiple methods:
- Website: Visit our Track Order page and enter your order number
- Account: Log in to your account and check "My Orders"
- SMS: Tracking updates are sent to your registered mobile number
- Email: Click the tracking link in your shipping confirmation email
- Customer Support: Contact us with your order number
7. Delivery Attempts
Our delivery partners will make multiple attempts to deliver your order:
- First Attempt: Standard delivery to your specified address
- Second Attempt: If unreachable, a second attempt on the next business day
- Third Attempt: Final attempt with notification
- Holding: If unsuccessful, the package is held at nearest pickup point for 7 days
Please ensure someone is available to receive the package or provide detailed delivery instructions.
8. Delivery Instructions
When placing your order, you can provide special delivery instructions:
- Specific delivery time preferences
- Alternative delivery address
- Contact person details
- Landmark or directions
Please note that delivery instructions are subject to availability and may not always be guaranteed.
9. Shipping Restrictions
Some items may have shipping restrictions:
- Age-Restricted Items: Products requiring age verification (tobacco, alcohol) may need prior verification
- Hazardous Materials: Lithium batteries and certain chemicals may have limited shipping options
- Large Items: Furniture and large appliances may require special handling and delivery scheduling
- International: Currently we only deliver within Bangladesh
10. Shipping During Special Occasions
During special occasions (Eid, Pohela Boishakh, Christmas, etc.):
- Delivery times may be longer due to high volume
- We recommend ordering in advance
- Express delivery may have limited availability
- Additional surcharges may apply for same-day delivery
- We will communicate any delays proactively
11. Undeliverable Packages
Your order may be returned to us if:
- Incorrect or incomplete address provided
- Recipient unavailable at delivery address
- Delivery refused by recipient
- Package damaged during transit
- Customs clearance issues (for international orders)
In such cases, please contact our customer support within 7 days for resolution.
12. Shipping Insurance
All shipments include basic insurance coverage:
- Basic Coverage: Up to ৳5,000 for lost or damaged packages
- Extended Coverage: Available for high-value orders (optional, additional cost)
- Claim Process: Contact us within 48 hours of expected delivery to file a claim
13. Contact Us
For shipping-related inquiries, please contact us:
- Email: shipping@tanjirulstore.com
- Phone: +880 1234 567890
- Live Chat: Available 24/7 on our website