Frequently Asked Questions

To place an order, browse our products or search for specific items, select the product, choose the variant (size, color, etc.), and click "Add to Cart". Once you've added all desired items, proceed to checkout, provide your delivery details, and complete the payment.

Delivery time depends on your location:

• Dhaka Metro: 1-2 business days
• Other Major Cities: 2-4 business days
• Rural Areas: 4-7 business days

Express delivery options are available for urgent orders.

You can track your order by:

• Logging into your account and visiting "My Orders"
• Using the tracking link sent to your email/SMS
• Visiting our Track Order page and entering your order number

Delivery charges vary based on your location and order value:

• Orders above ৳999: FREE delivery ( Dhaka Metro)
• Orders below ৳999: ৳60 delivery charge (Dhaka Metro)
• Outside Dhaka: ৳120 delivery charge

Yes, you can change your delivery address before your order is shipped. Please contact our customer support as soon as possible with your order number and new address. Once the order is dispatched, address changes may not be possible.

We accept multiple secure payment methods:

• Mobile Banking: bKash, Nagad
• Credit/Debit Cards: Visa, MasterCard, American Express
• Internet Banking: Most major banks in Bangladesh
• Cash on Delivery (COD)

Yes, absolutely! We use industry-standard SSL encryption to protect your payment information. All transactions are processed through secure payment gateways that comply with international security standards.

To pay with bKash:

1. Select bKash at checkout
2. Enter your bKash mobile number
3. You will receive a payment request on your phone
4. Authorize the payment with your bKash PIN
5. Confirmation will be sent to both your phone and email

We offer a hassle-free return policy:

• 7-day return policy for most products
• Product must be unused and in original packaging
• Free return pickup for defective products
• Change of mind returns may have minimal charges

Please visit our Return Policy page for detailed information.

To initiate a return:

1. Go to "My Orders" in your account
2. Select the order containing the item to return
3. Click "Return Item" and select the reason
4. Our team will contact you to confirm
5. Schedule a pickup or drop off the item

Once your return is approved, refunds are processed within 5-7 business days. The refund will be credited to:

• Original payment method (for card payments)
• bKash/Nagad account (for mobile banking)
• Bank account (for cash on delivery refunds)

To reset your password:

1. Click "Login" at the top of the page
2. Select "Forgot Password"
3. Enter your registered email
4. Check your email for reset link
5. Create a new password

To update your profile:

1. Login to your account
2. Go to "My Profile"
3. Click "Edit Profile"
4. Update your information
5. Save changes

Manage your addresses in "My Account" > "Addresses". You can add new addresses, edit existing ones, or delete saved addresses. You can save up to 5 addresses for quick checkout.