Last Updated: February 2024
At Tanjirul Store, we want you to be completely satisfied with your purchase. Our Return Policy is designed to make the return process as easy as possible. Please read this policy carefully to understand your rights and our procedures.
7-Day Returns
Return within 7 days of delivery
Easy Process
Simple return initiation
Quick Refunds
Refund within 5-7 days
1. Return Eligibility
You may return most items within 7 days of delivery for a full refund or exchange. To be eligible for a return, your item must be:
- Unused: Item must be in its original condition with all tags attached
- Original Packaging: All original boxes, tags, and accessories must be included
- Proof of Purchase: Original receipt or order confirmation required
Items Eligible for Return:
- Wrong product delivered
- Defective or damaged products
- Products not as described
- Size/fit issues (clothing and footwear)
- Quality not as expected
Items Not Eligible for Return:
- Used or altered products
- Personal care items (cosmetics, skincare opened)
- Underwear and swimwear
- Food and perishables
- Digital products (software, e-books)
- Customized or personalized products
- Items on final sale
- Products without original tags/packaging
2. Return Categories
Category A: Free Returns
The following reasons qualify for free return pickup:
- Wrong product delivered
- Defective or damaged product
- Product not as described
- Missing parts or accessories
Category B: Paid Returns
The following reasons may incur a return shipping charge:
- Change of mind
- Size doesn't fit
- Color different from expectation
- Found better price elsewhere
Return Shipping Charge: ৳60 for Dhaka Metro, ৳100 for outside Dhaka
3. How to Initiate a Return
Follow these simple steps to initiate a return:
1
Log In to Your Account
Visit "My Orders" in your account or use the order number
2
Select the Order
Choose the order containing the item you wish to return
3
Click "Return Item"
Select the specific item and choose the reason for return
4
Submit Return Request
Fill in the required details and submit your request
5
Schedule Pickup
Our team will contact you to confirm and schedule pickup
Alternatively, you can contact our customer support for assistance.
4. Return Pickup Process
Once your return is approved:
- Pickup Scheduling: Pickup is scheduled within 2-3 business days
- Pickup Time: Our delivery partner will contact you before arriving
- Package Preparation: Pack the item securely in original packaging
- Inspection: Item is inspected upon pickup/receipt
- Confirmation: You receive a return confirmation once picked up
Self-Drop Option:
You may also drop off the return item at our designated pickup points:
- Dhaka: Shop No. 123, Shopping Street, Dhaka 1200
- Chittagong: Shop No. 45, Commerce Avenue, Chittagong 4000
- Sylhet: Shop No. 78, Business Road, Sylhet 3100
5. Refund Process
Refund Timeline:
| Refund Method |
Processing Time |
Credit Time |
| Original Payment Method (Card) |
5-7 Business Days |
3-5 Additional Days |
| bKash/Nagad |
5-7 Business Days |
Immediate |
| Bank Transfer |
5-7 Business Days |
2-3 Business Days |
| Store Credit/Wallet |
1-2 Business Days |
Immediate |
Refund Amount:
- Full Refund: Product price + original shipping (for defective/wrong items)
- Partial Refund: Product price only (for change of mind returns)
- Shipping Refund: Only if return is due to our error
6. Exchange Policy
We offer exchanges for different sizes, colors, or products:
- Subject to product availability
- Exchange for same product different variant: No additional cost
- Exchange for different product: Price difference applies
- Process same as return, just select "Exchange" option
Note: For electronics, exchanges are only available for defective items within the warranty period.
7. Warranty Claims
Products with manufacturer warranty:
- Warranty Period: As specified on product page (typically 6 months - 2 years)
- Warranty Claims: Contact us with warranty card and purchase proof
- Repair/Replacement: Based on manufacturer warranty terms
- Warranty Exclusions: Physical damage, misuse, unauthorized repairs
For warranty claims, please contact our support team.
8. Damaged or Defective Products
If you receive a damaged or defective product:
- Immediate Reporting: Report within 48 hours of delivery
- Photo Evidence: Send photos of damage/defect
- Free Replacement: We will arrange free replacement
- Free Return: No shipping charges for defective items
Please do not accept delivery of packages that appear tampered or damaged.
9. Non-Returnable Situations
Returns may be rejected in the following cases:
- Return request after 7 days of delivery
- Item shows signs of use or wear
- Original tags/accessories missing
- Item damaged due to customer misuse
- Free/promotional items (may receive store credit only)
- Software or digital content activated/downloaded
10. Cancellation Policy
Order Cancellation:
- Before Shipment: Full refund, no cancellation fee
- After Shipment: Cannot cancel (use return process)
- Cancellation Request: Contact support immediately
11. Contact Information
For return-related inquiries:
- Email: returns@tanjirulstore.com
- Phone: +880 1234 567890
- WhatsApp: +880 9876 543210
- Live Chat: Available 24/7
Return Address:
Tanjirul Store Returns Department
123 Shopping Street, Dhaka 1200, Bangladesh